The other day my friend told me how her three year old was baffled by a cassette tape.
"What's that?" he exclaimed.
It made me think of how much things have changed just in my life time. I am not the only one Wired has put together a list of "100 Things Your Kids May Never Know About." It is a good list (if a bit techie at times). I could probably add a few more but will save it for another time.
26 July 2009
15 July 2009
Blogging as Therapy and Customer Service
A friend of mine once told me that blogging was a mode of therapy for her. That really isn't my style but today I am making an exception.
My internet carrier is Verizon. For over a year now we have got along pretty well. But in the last month I have found myself without internet for almost two weeks (at various times). To be fair when I complained they gave me a month free. But truthfully I don't want free internet that only works half the time! It got fixed today and if it stays fixed I will soon forget my angst.
However the whole experience has made me think about the state of customer service in America. With Verizon I talked with Indians. They are very polite but leave the impression of a automaton. Perhaps they are too polite? After watching "Outsourced" I feel bad being rude to them. I try to be polite but that doesn't keep me from getting frustrated.
On my recent vacation I was struck by the different types of customer service we received. By far the people in Ireland were the best. Laid back and cheerful, more like human beings than "service providers". In other places we had, shall we say less positive experiences...
But in America I often think that good customer service is a hard thing to find.
I don't have anything else really. Just some thoughts.
My internet carrier is Verizon. For over a year now we have got along pretty well. But in the last month I have found myself without internet for almost two weeks (at various times). To be fair when I complained they gave me a month free. But truthfully I don't want free internet that only works half the time! It got fixed today and if it stays fixed I will soon forget my angst.
However the whole experience has made me think about the state of customer service in America. With Verizon I talked with Indians. They are very polite but leave the impression of a automaton. Perhaps they are too polite? After watching "Outsourced" I feel bad being rude to them. I try to be polite but that doesn't keep me from getting frustrated.
On my recent vacation I was struck by the different types of customer service we received. By far the people in Ireland were the best. Laid back and cheerful, more like human beings than "service providers". In other places we had, shall we say less positive experiences...
But in America I often think that good customer service is a hard thing to find.
I don't have anything else really. Just some thoughts.
01 July 2009
The Paradigm Shift
There is a joke in my family about "paradigm shifting". The joke isn't about the concept of radically changing the way you think by reevaluating your basic assumptions. The joke is about using cliches and phrases instead of just saying what you mean. That being said... I think I am having a paradigm shift.
I can't articulate it yet but things are definitely shifting.
To aid in your own small shift watch this video. It really made me re-think how I should approach the world.
Additionally check out the wikipedia article on Paradigm Shifts (fast fowarded to the marketing speech sub-heading).
I can't articulate it yet but things are definitely shifting.
To aid in your own small shift watch this video. It really made me re-think how I should approach the world.
Additionally check out the wikipedia article on Paradigm Shifts (fast fowarded to the marketing speech sub-heading).
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